General Information:

This Privacy Policy sets out the rules for processing and protecting personal data provided by Users in connection with their use of the website and for the purpose of completing transactions for services and products available and offered via the DigiVet.pl website.

The controller of personal data processed by the website is DIGIVET sp. z o.o., registered office: Krakowskie Przedmieście 132B, 32-087 Zielonki, Poland; NIP (Tax ID): 5130294907, REGON: 528874351.

You can contact the Data Protection Officer appointed by the website owner at: RODO@digivet.pl.

Policy Details:

1. We exercise due care to ensure that the data you entrust to us is stored and, where applicable, processed in a way that prevents access by unauthorised persons. We continuously monitor compliance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
2. Personal Data is processed on the basis of the User’s consent to the extent in which the User provides specific Personal Data, as well as where legal provisions authorise the Controller to process such data, and in particular where processing is strictly necessary to perform a contract concluded between the parties.
3. The DigiVet.pl website and any related subpages within the same domain, as well as pages hosted within Microsoft-owned domains, collect information about users and their activity in the following ways and scope:
   • A) Online appointments/reservations: when you schedule an appointment via the website, we collect the information necessary to fulfil our obligations related to that appointment, in particular:
     • Customer’s first and last name,
     • Postal code, city/town, street, building and unit numbers (if provided),
     • Email address (always required),
     • Contact phone number for communication purposes (always required),
     • Any other non-personal data related to your appointment, e.g. your pet’s details.
   • B) Contact and newsletter forms: when you voluntarily submit data via contact forms or subscribe to our newsletter, we process the data necessary to get in touch with you, including sharing this data with our technical partners who provide telecommunications and IT services on our behalf—e.g. Thulium Sp. z o.o., based in Kraków.
   • C) Account registration: when you voluntarily create accounts related to the online store (for order fulfilment, status tracking and order-related communications) or the blog (to enable comments and reviews), your data is processed to the extent entered in the registration form.
   • D) Cookies and logs: each time you open pages of the website, we automatically collect “cookies” to store session data and enable the website to function. Cookies used by the website originate both from DigiVet.pl and from external analytics tools provided by Google LLC (for Google Analytics) and Facebook Inc. (USA/Ireland) for Facebook social media integrations. Cookies stored on your device are deleted according to your device/browser settings or when manually removed via your browser and/or operating system. The Controller may also automatically collect and log data transmitted by browsers or terminal devices, e.g. IP address, software and hardware parameters, source of visit, pages viewed, mobile device identifier and other device/usage data. This collection occurs when using the website. Such data may also be visible to our hosting providers and other telecommunications operators due to the architecture of ICT systems.
4. The website collects Personal Data voluntarily entered/provided by the user, to the extent submitted by the user.
5. Data provided in a given form is processed for the purpose inherent to that form—for example, handling an information request, partner enquiry, or subscription to a newsletter.
6. The website will not sell or disclose Personal Data to third parties contrary to applicable law. Your data may be shared with entities cooperating with the website only to the extent you have consented to and where necessary to perform a contract with us or to deliver our services. In particular, our technology partner providing online appointment services is Microsoft, headquartered in Redmond, USA.
7. Individuals who submit data via forms and/or during account registration always have the right to access their data. Individuals also have the right to modify their data and to request that processing be stopped at any time by means of an appropriate declaration of intent.
8. We reserve the right to amend this Privacy Policy. Changes may result from technological developments, amendments to data protection law, and especially the ongoing development of our website—including changes to or addition of partners who provide various services for or with us. We will inform you of any changes in a visible and clear manner.
9. The website may contain links to other websites. Such websites operate independently from us and are not controlled or supervised by us. These sites may have their own privacy policies and terms and conditions, which we recommend reviewing. This applies in particular to the policies and terms of partners providing payment and transport services for us.

If you have any questions regarding any provision of this Privacy Policy, we are at your disposal—our contact details can always be found in the “Contact” section of our website.